Contact Representative
Assisting patients in applications for and uses of alternate resources (i.e. Medicare, Medicaid, Department of Veterans Affairs, etc) Works closely with the Business Office and other facility staff in identifying all alternate resources available Follows up on all pending applications and works closely with families and agencies to see that patients are not discriminated against Performs a variety of patient representative functions including completion of application for alternate resources, making home and hospital visits, arranges transportation and interpreting rules and regulations for alternate resources. Interviews patients and/or family member to obtain pertinent and accurate patient registration information. (i.e. demographic information) Assists patients by establishing and verifying eligibility for alternate resources, works closely with other federal, state and tribal offices. To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S):
GS-06:
One (1) year of specialized experience equivalent to at least the GS-05 grade level GS-07:
One (1) year of specialized experience equivalent to at least the GS-06 grade level MINIMUM
Qualifications:
Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks:
Experience working in a health care delivery system or similar system to respond to inquiries from individuals as they relate to the type of health services the medical facility can provide and the types of alternate resources available. Ability to solve problems or educate individuals about medical health programs and procedures, including tasks such as assisting patients in applications for health related programs, interviewing patients and or a family member to obtain pertinent and accurate information, research current information involving changes in rules and regulations for alternate resources and determines the eligibility of patients seeking health care. Time-In-Grade Requirements:
Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
Estimated Salary: $20 to $28 per hour based on qualifications.
GS-06:
One (1) year of specialized experience equivalent to at least the GS-05 grade level GS-07:
One (1) year of specialized experience equivalent to at least the GS-06 grade level MINIMUM
Qualifications:
Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks:
Experience working in a health care delivery system or similar system to respond to inquiries from individuals as they relate to the type of health services the medical facility can provide and the types of alternate resources available. Ability to solve problems or educate individuals about medical health programs and procedures, including tasks such as assisting patients in applications for health related programs, interviewing patients and or a family member to obtain pertinent and accurate information, research current information involving changes in rules and regulations for alternate resources and determines the eligibility of patients seeking health care. Time-In-Grade Requirements:
Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
- Department:
0962 Contact Representative - Salary Range:
$39,166 to $56,576 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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